The Global Call Center industry has proven itself to be the best in call center outsourcing. There are a lot of global call center outsourcing companies that are working right now and providing the clients with a smooth experience. Creating a link between the clients and the company, generating leads for the client companies and customer support are the top objectives that are served to the clients by the global call center outsourcing companies. With the help of their skilled staff the global call center outsourcing companies helping their client generate more revenue and sales from the leads generated.
Outsourcing is helping companies save more money by cutting costs. Helping them generate more leads and increase revenue, also helping them to increase their efficiency. Philippines is the country that leads the race among call center outsourcing industries worldwide. Below are the details of the Top call center companies based in the Philippines.
Call Center In the Philippines
The call center industry is one of the growing and leading industries in the Philippines, there are a lot of companies that are providing quality services to international clients and industries worldwide. With more than a million people offering services as call center employees, making it a global leader in the call center industry. There are a lot of companies that are offering quality services in the Philippines.
These BPO outsourcing companies have more than one million Philippines as employees. They provide a large number of services to their clients such as lead generation, sales, help desk, call center, customer support, back-office processing, market research technical support, and many other tasks.
BPO companies are generating more than 300 billion worldwide in revenues. That makes these companies top global players in this industry. There are also a lot of smaller lead generation companies in the Philippines, who are helping the clients double their revenues by generating leads for the clients.
These are the Global Top call center outsourcing companies:
- Alorica, (US-owned with centers in the Philippines)
- Conduent, (US-owned with call centers across the Philippines)
- Convergys, (US-owned with call centers across the Philippines)
- Sitel, (US-owned with call centers across the Philippines)
- TeleTech, (US-owned with call centers across the Philippines)
- Atento (Brazil-owned with call centers across the Philippines),
- Teleperformance (France-owned with call centers across the Philippines),
- Transcom Worldwide (Luxembourg-owned with call centers across the Philippines)
- Global Sky (US-owned with call centers in the Philippines)
Most of these companies are originally based in the united states, but they have their call centers in the Philippines, because the Philippines is a hub for the BPO outsourcing companies, they can find skilled, young and energetic call center agents. These agents with a little training start making their ways to generate more revenue for the companies and the clients.
Key areas in which Philippines call center outsourcing companies are the best:
- BtoB Lead Generation
- BtoB Sales
- Consumer Lead Generation
- Consumer Sales
- Technical Support
- Order Taking
- Customer Support
- Appointment Setting
- Back Office Processing
There are the key areas in which Philippines call center outsourcing companies are the best.